Frequently Asked Questions
Everything you need to know to keep your pace and hit your goals.
How do I know which running shoes are right for my gait?
We recommend checking our online Fit Guide or visiting us in-store for a professional gait analysis. Generally, if you overpronate, look for stability shoes; if you have a neutral stride, cushioned shoes are often the best choice.
What is your return policy on worn running gear?
We offer a 30-day 'Run Guaranteed' policy. If you aren't satisfied with your purchase after a few miles, you can return or exchange them within 30 days of the purchase date, even if they have been worn.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear ready for a race weekend.
Do you offer international shipping?
Yes, Fit2Run ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at the final stage of checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.